Privacy — UvoWell

About This Notice

This Notice of Privacy Practices describes how your protected health information (PHI) may be used and disclosed and explains your rights regarding that information. UvoWell is a trade name (DBA) of UVO, LLC and provides access to telehealth services through independent licensed healthcare providers and clinical partners, including OpenLoop-supported provider organizations where applicable.

Your Rights

You have the right to:

Obtain a copy of your medical record
Request corrections to your medical record
Request confidential communications
Request certain restrictions on disclosures
Receive an accounting of disclosures where required by law
Obtain a copy of this notice
Designate an authorized representative
File a complaint if you believe your privacy rights have been violated

Our Uses and Disclosures

We may use and disclose your PHI for treatment, payment, and healthcare operations, including coordinating your care with licensed healthcare providers, pharmacies, laboratories, and other service providers involved in your treatment.

We may also use PHI as otherwise permitted or required by HIPAA and applicable law, including:

Public health activities
Research where authorized
Legal compliance
Law enforcement requests
Workers' compensation
Organ donation
Judicial proceedings

Your Choices

For certain disclosures, such as communications with family members involved in your care or marketing communications, you may have choices or rights to provide or withhold authorization as required by law.

We will obtain your written authorization when required before using or disclosing PHI for purposes that require authorization.

Healthcare Services

Medical services are provided by independent licensed healthcare providers. UvoWell does not practice medicine or pharmacy. Providers independently determine whether treatment, laboratory testing, or prescriptions are appropriate. Prescriptions are fulfilled by licensed pharmacies.

Security

We maintain administrative, technical, and physical safeguards designed to protect PHI in accordance with HIPAA and other applicable laws. If a breach affecting unsecured PHI occurs, we will provide notification as required by law.

Changes

We may update this Notice from time to time. Revised versions will be posted on UvoWell.com and become effective as of the posted effective date unless otherwise required by law.

Complaints

If you believe your privacy rights have been violated, you may contact UvoWell at Support@uvowell.com.

You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Notice of Privacy Practices